Cancellation, Return & Replacement Policy
Last Updated: 31st Jan 2026
This Cancellation, Return & Replacement Policy (“Policy”) governs the terms under which orders placed on our website are cancelled, returned, and replaced. By placing an order, you agree to be bound by this Policy.
1. Order Cancellation
1.1 Cancellation Before Shipment
Orders may be cancelled only if the cancellation request is received prior to shipment of the product.
1.2 Cancellation After Shipment
Once an order has been shipped, it cannot be cancelled under any circumstances.
2. No Refund Policy
2.1 Strict No-Refund Policy
All purchases made on the website are subject to a strict no-refund policy.
We do not provide refunds under any circumstances, including but not limited to:
- Change of mind
- Incorrect selection by the customer
- Delay in delivery
- Any other reason not explicitly covered under replacement eligibility
2.2 Resolution Mechanism
In eligible cases, the issue shall be resolved only through replacement of the product, subject to the terms defined in this Policy.
3. Return & Replacement Eligibility
Replacement requests shall be considered only under the following conditions:
- The product received is defective, physically damaged, or incorrect
- The request is initiated within 24 hours of delivery
- The customer provides clear photographic or video evidence of the issue
We reserve the right to reject any request that does not meet the above criteria.
4. Replacement Request Procedure
To request a replacement, the customer must strictly follow the process below:
4.1 Initiation of Request
The customer must contact customer support via WhatsApp or Email and provide:
- Order number
- Clear images/videos showing the defect, damage, or incorrect product
4.2 Verification & Approval
- All requests shall be reviewed by our team.
- Approval is subject to internal verification standards.
- We reserve the right to approve or reject any request at our sole discretion.
4.3 Return of Product
- Upon approval, the customer shall self-arrange return shipping via courier.
- The product must be returned in its original condition, including packaging (if available).
- The customer is responsible for ensuring safe transit of the returned product.
4.4 Inspection Upon Receipt
- Upon receipt, the product will undergo inspection and quality verification.
- Replacement shall be processed only after successful inspection and final approval.
4.5 Replacement Timeline
- Replacement initiation: 2–3 business days after approval
- Delivery timeline: 4–7 business days from dispatch
5. Important Terms & Conditions
- No refunds will be issued under any circumstances. Replacement is the sole remedy.
- Requests raised beyond 24 hours of delivery shall not be accepted.
- Requests without sufficient proof (images/videos) may be rejected.
- Products returned without prior approval shall not be accepted.
- If the returned product fails inspection (e.g., damage not matching reported issue), the replacement request may be rejected.
- Shipping timelines are estimates and may be affected by:
-
- Courier partner delays
- Weather or natural events
- Other unforeseen circumstances
We shall not be liable for delays caused by factors beyond our control.
6. Limitation of Liability
To the maximum extent permitted by applicable law:
- Our liability shall be limited strictly to replacement of the eligible product.
- We shall not be liable for any indirect, incidental, or consequential damages, including loss of use, business, or profits.
